Forgestar Wheels - Use Caution - My unlucky story
07-14-2011, 10:51 PM
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Forgestar Wheels - Use Caution - My unlucky story
Well I thought about just keeping my mouth shut but figured I would give the warning to all interested parties and buying direct with this company. I would only hope others would do this out of respect for our local Infiniti community.
This story is similar to TeRRoRiFiC35's story but slightly different.
Below is a cliffnote version of my story and what I went through the last 6 weeks. Keep in mind the reason why buyers like me get so frustrated is because we don't have the weather you West Coast and FL people do. We have a certain timeframe of nice weather and when were quoted a date range, we expect it to be within that time otherwise we might as well wait til next yr.
For the record, I am well aware of the custom wheel, "it takes time to make" bull****. Here's an idea...don't take someones hard earned money and tell a potential buyer a timeframe if you're not going to follow through with it. Tell the truth! So here we go....
~1st week - week of May 17th - Purchased Forgestar F14F 2pc wheels. Told build time is 4-6 weeks.
~2nd week - currently being built
~3rd week - asked for an update. Sales rep didnt really know.
~4th week - Rep went to manufacturer. Wheels were being powder coated.
~5th week - (Monday) told the wheels were assembled and shipping will be Thursday or Friday. Sweet right?
~5th week - ask for tracking number on Friday since I was told the above. Rep tells me, only 2 of 4 wheels were assembled. They didnt have the parts for the other 2 wheels as the parts were discontinued. Asked why I wasnt told this WEEKS AGO before I even ordered and they claim they didnt know from the manufacture as they dont have a clue to their inventory. Since they still technically have another week to come up with a solution, I waited.
~6th week - "Solution" time! They offered me either 4 wheels of a bigger size or keep the 2 assembled wheels and 2 other ones that are bigger. I say "How about choice C and get me what I ordered!" THEN they offer me the 3pc (more expensive) wheel for the price I paid for the 2pc wheel. build time would be another 4-6weeks (are you kidding me?)
I demanded a refund or I would take it up with my bank who would've claimed a dispute again Forgestar. Refund of my 50% purchase was made on 7/7 free and clear.
This was a very shady situation and just poor customer service all around. How do you tell me they are assembled and going to ship on Thurs/Fri and then proceed to tell me on THAT Friday that only 2 are assembled and the other 2 aren't. What a waste of 5 weeks and I will never refer any business to this company in the future.
Some of you with the F14's had good experiences and that is great, but for you forged 2 and 3pc buyers, beware of this before purchasing from them.
I hope this information was helpful to you and if any questions, I would be happy to help. Sorry for the long rant.
This story is similar to TeRRoRiFiC35's story but slightly different.
Below is a cliffnote version of my story and what I went through the last 6 weeks. Keep in mind the reason why buyers like me get so frustrated is because we don't have the weather you West Coast and FL people do. We have a certain timeframe of nice weather and when were quoted a date range, we expect it to be within that time otherwise we might as well wait til next yr.
For the record, I am well aware of the custom wheel, "it takes time to make" bull****. Here's an idea...don't take someones hard earned money and tell a potential buyer a timeframe if you're not going to follow through with it. Tell the truth! So here we go....
~1st week - week of May 17th - Purchased Forgestar F14F 2pc wheels. Told build time is 4-6 weeks.
~2nd week - currently being built
~3rd week - asked for an update. Sales rep didnt really know.
~4th week - Rep went to manufacturer. Wheels were being powder coated.
~5th week - (Monday) told the wheels were assembled and shipping will be Thursday or Friday. Sweet right?
~5th week - ask for tracking number on Friday since I was told the above. Rep tells me, only 2 of 4 wheels were assembled. They didnt have the parts for the other 2 wheels as the parts were discontinued. Asked why I wasnt told this WEEKS AGO before I even ordered and they claim they didnt know from the manufacture as they dont have a clue to their inventory. Since they still technically have another week to come up with a solution, I waited.
~6th week - "Solution" time! They offered me either 4 wheels of a bigger size or keep the 2 assembled wheels and 2 other ones that are bigger. I say "How about choice C and get me what I ordered!" THEN they offer me the 3pc (more expensive) wheel for the price I paid for the 2pc wheel. build time would be another 4-6weeks (are you kidding me?)
I demanded a refund or I would take it up with my bank who would've claimed a dispute again Forgestar. Refund of my 50% purchase was made on 7/7 free and clear.
This was a very shady situation and just poor customer service all around. How do you tell me they are assembled and going to ship on Thurs/Fri and then proceed to tell me on THAT Friday that only 2 are assembled and the other 2 aren't. What a waste of 5 weeks and I will never refer any business to this company in the future.
Some of you with the F14's had good experiences and that is great, but for you forged 2 and 3pc buyers, beware of this before purchasing from them.
I hope this information was helpful to you and if any questions, I would be happy to help. Sorry for the long rant.
07-15-2011, 08:49 AM
#3
I'm experiencing the same issues with another wheel company right now as well. I totally understand. I've been lied to for the last 5 weeks. I'm on week 10 now after a promised 4-6 week time frame. My wheels are apparently still at the cutters.
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07-15-2011, 12:41 PM
#10
I just ordered some Vossens and my vendor told me that their wheels have been backed up for months now but they're supposed to (key word supposed) ship out today. So for everyone that's ordered Vossens, cross your fingers. Hopefully we'll have them mounted by the end of the week.
07-15-2011, 09:14 PM
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It's very simple vendors...if you want a happy buyer, be honest and tell them the TRUTH. If you say 4-6 weeks and it's really 10+ weeks, **** you! I will take my business elsewhere. Reputations do not improve based on lies.
For you people waiting more than what they told you, I hope it's worth the wait because I refuse to have my hard earned money sitting in some ******* owner's bank account while they string me along for 3 months.
For you people waiting more than what they told you, I hope it's worth the wait because I refuse to have my hard earned money sitting in some ******* owner's bank account while they string me along for 3 months.
07-15-2011, 11:19 PM
#13
