Vossen please help

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Old 05-19-2011 | 10:55 PM
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Vossen please help

i ordered a set of VOSSEN CV1 for my G I receive a call from the shop that the CV1s are in today so i go there with my truck and i look at the top box it says*offset 42 bolt pattern 5x114 and i see 20X10.5 so i say thats good then i look quickly at the other box and i see offset 32 and 20x9 so i figure everything is good

then i go the tire shop and they put tires on the wheels whyle they admire the wheels and very careful with them and put them in my truck they throw out the boxes

i now go home all exited to mount em and go cruising and i start with the rear wheel goes on like a glove then i proceed to try with the front wheel i try to lign up the holes for a minute and then realize something is not right ,so i look on the rear of the spokes and WHAT DO I SEE 5x112!!!!!

VOSSEN SENT THE WRONG BOLT PATTERN FOR THE FRONT!!!!!! tires are already mounted,,NO BOX, little scratches on the back of one front wheel from trying to mount with wrong bolt pattern.RIGHT NOW writting this im so UPSET its summer and i have no wheels I HOPE VOSSEN DOESNT GIVE ME ANY PROBLEM EXCHANGING THESE FOR THERE MISTAKE

Last edited by Frankyg37s; 05-19-2011 at 11:02 PM.
Old 05-20-2011 | 02:59 AM
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Get in touch with them. I'm sure they will help you out.
Old 05-20-2011 | 03:52 PM
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Please email me to elvis@vossenwheels.com or post your email here so I can email you. I think the first thing you should do is get in touch with whomever you bought the wheels from. As in, whichever dealer...
Old 05-20-2011 | 05:10 PM
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Originally Posted by franky2222
i ordered a set of VOSSEN CV1 for my G I receive a call from the shop that the CV1s are in today so i go there with my truck and i look at the top box it says*offset 42 bolt pattern 5x114 and i see 20X10.5 so i say thats good then i look quickly at the other box and i see offset 32 and 20x9 so i figure everything is good

then i go the tire shop and they put tires on the wheels whyle they admire the wheels and very careful with them and put them in my truck they throw out the boxes

i now go home all exited to mount em and go cruising and i start with the rear wheel goes on like a glove then i proceed to try with the front wheel i try to lign up the holes for a minute and then realize something is not right ,so i look on the rear of the spokes and WHAT DO I SEE 5x112!!!!!

VOSSEN SENT THE WRONG BOLT PATTERN FOR THE FRONT!!!!!! tires are already mounted,,NO BOX, little scratches on the back of one front wheel from trying to mount with wrong bolt pattern.RIGHT NOW writting this im so UPSET its summer and i have no wheels I HOPE VOSSEN DOESNT GIVE ME ANY PROBLEM EXCHANGING THESE FOR THERE MISTAKE
Sorry to hear man. Keep your hopes up. Surely they will take care of you.
Old 05-20-2011 | 05:16 PM
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Elvis has spoken. And left the building?
Old 05-20-2011 | 05:35 PM
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ThanKs everyone Jav made it all right im verry happy with the quickness they handled this.. VOSSEN is THE BESt !!!!!!!Cant wAit
Old 05-20-2011 | 09:51 PM
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Glad we could get this solved for you.
Old 05-20-2011 | 10:00 PM
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Vossen Wheels don't play when it comes to customer serivce......
Old 05-21-2011 | 12:22 AM
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^^^^^^^^InNDEED
Old 05-21-2011 | 12:40 AM
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and thanks to Elvis too !!!!i feel like driving around with OEM 19" in front and CV1s in the rear,,,,,hahhahahaha
Old 05-21-2011 | 01:01 AM
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Hey... You GOT your wheels... I'm still sitting here 4 weeks later drumming my fingers!
Old 05-21-2011 | 01:18 AM
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^^^^i have the rear wheels the fronts had the wrong bolt pattern so there sending a replacement it was just a mistake ,,and why you dont have you r wheel is maybe you had a different offset than me or different finish so they dont have in stock but im sure you will get your set soon keep us posted
Old 05-21-2011 | 12:41 PM
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^^That's exactly why. I wanted 20x9 +32 all around.

In their defense, they DID say it could take up to 60 days and it has only been 32 days.

But who's counting?
Old 05-21-2011 | 12:58 PM
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Damn, Vossen's customer service is making me want to get some Vossen CV3's now.
Old 05-21-2011 | 01:10 PM
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Me too....



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