Dealer damaged all of my wheels! :(
07-26-2008, 12:27 AM
#61
+1 for Nationwide Infiniti
Just spoke to the service manager, Jeff. He explained that he just got the OK from management and Infiniti to order me a new set of wheels. Should be in early next week.
He also apologized for the inconvenience and said he is trying to make everything right for me.
Yes -- this was a big inconvenience but still everything was taken care of and I am still a happy Infiniti customer!
Just spoke to the service manager, Jeff. He explained that he just got the OK from management and Infiniti to order me a new set of wheels. Should be in early next week.
He also apologized for the inconvenience and said he is trying to make everything right for me.
Yes -- this was a big inconvenience but still everything was taken care of and I am still a happy Infiniti customer!
08-16-2009, 09:07 PM
#63
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New wheels.
The first time I had my tires changed every rim was damaged.
Luckily I saw the damage when pulling into the drive at home and went straight back to the dealer. I asked for letter stating they had caused the damage and that they would replace the rims. That was 2 months ago and I am still getting the run around from them. They plan on changing my rims from an 09. I have had no problems when getting new tires for my wife's TL so I am very dissapointed with the service thus far from infiniti.
Good luck in getting your wheels changed.
Also I never let the dealer wash the car. Much safer if you do it yourself.
Luckily I saw the damage when pulling into the drive at home and went straight back to the dealer. I asked for letter stating they had caused the damage and that they would replace the rims. That was 2 months ago and I am still getting the run around from them. They plan on changing my rims from an 09. I have had no problems when getting new tires for my wife's TL so I am very dissapointed with the service thus far from infiniti.
Good luck in getting your wheels changed.
Also I never let the dealer wash the car. Much safer if you do it yourself.
08-16-2009, 10:02 PM
#64
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I never let dealer wash my car, with the exception of taking delivery of my car. As it is I have a hard time letting them take it for service, I always try to keep an eye of where my car is at all times. I've actually been told once, "sir you can't be back here." Call me paranoid but I just want to make sure they're not damaging it. First time I went in for an oil change I noticed scratches on my car which I'm 99% sure were not there; unfortunately I didn't notice till I got home. Dealers suck!!
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