Well at least you got normal cruise control working...I don't know what could have happened to the sensor...but I hope that you can get it fixed....for free!!!

This is the time when having a relationship with your local dealer works in your favor...

 

It sure is. I'm not 100% on their stance quite yet. The first go around, he said they would go to bat for me. This second time after I talked to him about the IBS light, he seemed very irritated, but at the same time, I was extremely frustrated with the light. I've gotten better about it since then but there is a certain standard you would expect with such an expensive car.

Hopefully when he talked to Consumer Affairs, he vouched for the fix. He documented on the last work order that there were no lights or codes, which is a plus the way I see it.

 

I would get your case number and talk to Consumer Affairs yourself. When I had to engage them, they tried reaching me and we played telephone tag for a few days. When we did talk the gal told me she already talked to the Service Manager. I had to press a little bit but when she told me everything he said about my situation, he got a lot of it wrong. I had documented (a long Word doc) every conversation, cut & pasted every emai, basically a time line and diary (with proof). I eventually got my resolution but I don't feel because of Consumer Affairs. They are there for the dealership in reality and not for the customer. Moral of the story, get your side of the story, your info, your thoughts, etc to the person handling the case, don't rely on the dealership.

 

Exactly...they won't fight as hard for you...especially since you don't have a track record with them...if you had been getting service done there they would try harder because they want to keep you there...

 

I sent Consumer Affairs an email detailing the situation and was very clear about the timelines when they requested a couple documents from me. I also spoke to the person working my case when he called to tell me he was working on it. He will call me again this week, and I will talk to him again if they, for whatever reason, decide to not do the work. I will still try to get this taken care of under warranty obviously, but it would also be extremely helpful if my dealership put in a good word for me. I'm not going to rest my laurels on them.

 

I hope this is resolved quickly for you. Just out of curiosity....have you spoken to the dealership where you bought the car from?

 

No I haven't. They wouldn't do anything for me anyway. They didn't even have the tank full when I drive off the lot. I'll be happy to not deal with them again.

To update, I did receive a call from Infiniti yesterday morning and I have mostly good news. They said that they would cover the cost of parts and that I would have to do the cost of labor. Though I dont think i should have to pay anything, I'll take it as a win. Labor will be about 240 which is a lot better than 2600 For parts and labor. Hopefully this will fix any issues.

 

That's awesome news...I hope so too...its good that the dealership went to bat for you as well...

 

Nice ...

 

Nice going! Hopefully I can have similar luck when/if I ever need majorly $$$ work done....

 

Sensor was replaced. I paid for labor and Infiniti for the part. Seems all is working for now. It definitely is much nicer now. Hope I don't have any more issues in the future!

 

That's great news!

 

Great! I'm glad you now get to use all the feature of the tech package! It really is a durable sensor....its odd it stopped working not due to damage or impact...

 

Yeah. I obviously have no idea what happened or when it happened. I do know that the previous owner didn't take the best care of it. He traded it in for a Hyundai genesis of all things. Must not have appreciated the features enough to know that they were working or not. Ah well. It's mine now and it will get good treatment from me.

 

That's great to hear! I just used mine on our trip to Atlanta in the QX...and I love it...dont have to move my feet at all!

The only thing I don't like is how it accelerates hard and downshifts getting back up to speed...waste of fuel...lol