Kearny Mesa Infiniti—Worst Experience EVER!
#46
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My point is yes, if there is actually something wrong with your car bring it in for service. But a few squeaks, wear on a leather seating surface, and normal startup idling are hardly what I would call "serious defects in design and manufacture". Face it, alot of you guys think because you bought said $40k luxury car the dealer should kiss your *** and replace anything you don't LIKE (rather than what is truly a fault of the manufacturer). To my mind the only thing that should have been replaced for this guy was the faulty center armrest.....
How much profit did the dealer make on the car? Check out the buying and selling section if you think it's more than anything miniscule.
As stated above, Infiniti made the car, not the dealer. Infiniti is reponsible for manufacturing defects, not the dealer. The dealer is simply the retail conduit for Infiniti, the manufactuer.
First off, I suggest you find a dealer you get along with. Escondido is the next closest to you, with us being 3rd, and Mission Viejo being 4th. You have an option. (Remember, less people buy 40k cars than 20k cars, thus, you have less dealers to choose from. If you buy a 80k Porsche, you'll even LESS option).
If the 2nd dealer is unable to solve your problems, then get in contact with Infiniti Corporate. Anytime Infiniti Corporate gets involved, the dealer WILL BE PAID for any work, and will be more than happy to comply.
Remember, it is Infiniti, the manufacturer, that ultimately determines if something is warranty or not, not the dealer.
#47
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Yep a lot of people have complained about KMI on this forum already. You may want to consider taking your car to the one in Escondido or Carlsbad.
I still take my car in to KMI only because it's so close and convenient. I only go there for oil changes though. If I find anything else that needs to be fixed I'll probably go to the other two dealerships I listed above.
The last time I took my car in for an oil change I told the service guy not to wash the car, as I always tell them. When I got the paper print out of what was to be done to the car that day, I noticed that this time the "No Wash Please" was not listed! I quickly went back to the service guy and told him to make a note as to not wash the car.
I guess by me still taking my car to KMI I'm playing a game of Russian Roulette. Hopefully all I'll ever need them to do is my oil change but if they do something to **** me off I'm heading straight to the other dealerships.
Good luck man. Sucks to hear about your baby being put through this torture. Let us know what they end up doing.
I still take my car in to KMI only because it's so close and convenient. I only go there for oil changes though. If I find anything else that needs to be fixed I'll probably go to the other two dealerships I listed above.
The last time I took my car in for an oil change I told the service guy not to wash the car, as I always tell them. When I got the paper print out of what was to be done to the car that day, I noticed that this time the "No Wash Please" was not listed! I quickly went back to the service guy and told him to make a note as to not wash the car.
I guess by me still taking my car to KMI I'm playing a game of Russian Roulette. Hopefully all I'll ever need them to do is my oil change but if they do something to **** me off I'm heading straight to the other dealerships.
Good luck man. Sucks to hear about your baby being put through this torture. Let us know what they end up doing.
Sorry that the OP had to find out the hard way.
#48
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My point is yes, if there is actually something wrong with your car bring it in for service. But a few squeaks, wear on a leather seating surface, and normal startup idling are hardly what I would call "serious defects in design and manufacture". Face it, alot of you guys think because you bought said $40k luxury car the dealer should kiss your *** and replace anything you don't LIKE (rather than what is truly a fault of the manufacturer). To my mind the only thing that should have been replaced for this guy was the faulty center armrest.....
edit: my g35 had a bunch of little sqeaks and rattles that i learned to live with (almost from the beginning of ownership/around 2k miles). i never took it into the dealership for this problem, but they did drive me nuts enough to never want to buy another infiniti. however, i had the opportunity to spend some time in an fx that had a bunch of miles that did not have any noise problems like the g. i also read up on this board before i purchased the g37 and was confortable with the infomation that i read here that the rattles and squeaks weren't a problem anymore. so far, my g37 is rattle and sqeak free at 4k miles. i think there is an understanding that a premium division of an auto maker should be building quality cars that buyers pay a premium for.
Last edited by speedracer g37; 01-04-2009 at 05:24 AM.
#49
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My Honda cost more than my G, and the rattles/creaks are... well... lets just say I'd be more than happy to take you for a ride.
Remember, the G is nothing more than a Nissan, even if it is an expensive one.
Yes, there shouldn't be any creaks and rattles, but for a 1st year car, I believe the 2nd gen G is FAR better than the 1st gen.
Remember, the G is nothing more than a Nissan, even if it is an expensive one.
Yes, there shouldn't be any creaks and rattles, but for a 1st year car, I believe the 2nd gen G is FAR better than the 1st gen.
#50
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If you think this was a bad experience, you really should have seen the way I was treated by the sales manager when I got my G a few weeks ago. But I like the car too much to be influenced by these low class people. Because I have a lot more respect for a guys working at McDonalds than for a dealership (with very very few exceptions). The dealership I'm talking about is Infiniti of Bedford.
Regards,
-A
Regards,
-A
#51
After my run in with the PEG LEG and sorry *** "service manager," I dont go there unless i absolutely have to. I would rather make the 45 minute drive to escondido to get my car serviced than deal with the a$$holes at KM infiniti.
Sorry that the OP had to find out the hard way.
Sorry that the OP had to find out the hard way.
I think we had the same service writer. He looked like he could walk in circles all day.....
#52
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My Honda cost more than my G, and the rattles/creaks are... well... lets just say I'd be more than happy to take you for a ride.
Remember, the G is nothing more than a Nissan, even if it is an expensive one.
Yes, there shouldn't be any creaks and rattles, but for a 1st year car, I believe the 2nd gen G is FAR better than the 1st gen.
Remember, the G is nothing more than a Nissan, even if it is an expensive one.
Yes, there shouldn't be any creaks and rattles, but for a 1st year car, I believe the 2nd gen G is FAR better than the 1st gen.
#53
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If you think this was a bad experience, you really should have seen the way I was treated by the sales manager when I got my G a few weeks ago. But I like the car too much to be influenced by these low class people. Because I have a lot more respect for a guys working at McDonalds than for a dealership (with very very few exceptions). The dealership I'm talking about is Infiniti of Bedford.
Regards,
-A
Regards,
-A
#54
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...and now hes not allowed to talk to me anymore. So if you raise enough hell and drop the "L" word, they will get their act together
#55
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Originally Posted by mike@riverside
Very well said.
How much profit did the dealer make on the car? Check out the buying and selling section if you think it's more than anything miniscule.
How much profit did the dealer make on the car? Check out the buying and selling section if you think it's more than anything miniscule.
I don't think that anyone is arguing the purpose of the dealership but think that some folks may be getting off the track some here. The OPs original point was that his car was damaged or was not returned in the condition which he left it and subsequent responses to the new problems created by the dealer were less than satisfactory by most industry standards.
Originally Posted by mike@riverside
As stated above, Infiniti made the car, not the dealer. Infiniti is reponsible for manufacturing defects, not the dealer. The dealer is simply the retail conduit for Infiniti, the manufactuer.
Originally Posted by speedracer g37
Quote:
<TABLE cellSpacing=0 cellPadding=6 width="100%" border=0><TBODY><TR><TD class=alt2 style="BORDER-RIGHT: 1px inset; BORDER-TOP: 1px inset; BORDER-LEFT: 1px inset; BORDER-BOTTOM: 1px inset">Originally Posted by majin ssj eric
My point is yes, if there is actually something wrong with your car bring it in for service. But a few squeaks, wear on a leather seating surface, and normal startup idling are hardly what I would call "serious defects in design and manufacture". Face it, alot of you guys think because you bought said $40k luxury car the dealer should kiss your *** and replace anything you don't LIKE (rather than what is truly a fault of the manufacturer). To my mind the only thing that should have been replaced for this guy was the faulty center armrest.....
</TD></TR></TBODY></TABLE>
o.k.. my point is that if you cannot fix it, or do not want to fix it, be up front with the owner an tell them to take it to the next level with infiniti corporate. do not go half a$$ed into repairs you dont want/unable to fix with such little respect for someone elses property...property you are entrusted with to return in the condition it was given to you.
<TABLE cellSpacing=0 cellPadding=6 width="100%" border=0><TBODY><TR><TD class=alt2 style="BORDER-RIGHT: 1px inset; BORDER-TOP: 1px inset; BORDER-LEFT: 1px inset; BORDER-BOTTOM: 1px inset">Originally Posted by majin ssj eric
My point is yes, if there is actually something wrong with your car bring it in for service. But a few squeaks, wear on a leather seating surface, and normal startup idling are hardly what I would call "serious defects in design and manufacture". Face it, alot of you guys think because you bought said $40k luxury car the dealer should kiss your *** and replace anything you don't LIKE (rather than what is truly a fault of the manufacturer). To my mind the only thing that should have been replaced for this guy was the faulty center armrest.....
</TD></TR></TBODY></TABLE>
o.k.. my point is that if you cannot fix it, or do not want to fix it, be up front with the owner an tell them to take it to the next level with infiniti corporate. do not go half a$$ed into repairs you dont want/unable to fix with such little respect for someone elses property...property you are entrusted with to return in the condition it was given to you.
I think that is the point most are trying to make here. Some others are trying to say that he brought this upon himself. I think tha tsome folks are speaking out of turn. There is no way tha tanyone could truly know the seriousness of his issue unless they were there to experience it or is a certified mechanic and assessed the vehicle.
Most of us know that the roof/ A-pilar issue is not "minor" The repairs that were needed on most people that have had this issue include wither welding or bonding roof panels back together that have come lose.
I think that the customer service relationship goes both ways however there is still a greater responsibility to the servicer than the customer because that's what the servicer gets paid to do.
#57
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Infiniti of Bedford
Regards,
A
#58
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In fact, my 08 rattles worse at 20k than my 05 did at 85k. To be fair, I'm a much more experienced driver now and drive this harder than I did my 05... and the suspension is much harsher.
Most of the rattles I have are common and have easy fixes, and my clutch buzz just makes the whole car vibrate, bringing out all kinds of funny noises.
#59
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Your Accord isn't a performance car... my s2k is =\
In fact, my 08 rattles worse at 20k than my 05 did at 85k. To be fair, I'm a much more experienced driver now and drive this harder than I did my 05... and the suspension is much harsher.
Most of the rattles I have are common and have easy fixes, and my clutch buzz just makes the whole car vibrate, bringing out all kinds of funny noises.
In fact, my 08 rattles worse at 20k than my 05 did at 85k. To be fair, I'm a much more experienced driver now and drive this harder than I did my 05... and the suspension is much harsher.
Most of the rattles I have are common and have easy fixes, and my clutch buzz just makes the whole car vibrate, bringing out all kinds of funny noises.
#60
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I'm addressing rattles and rattles only. My car rattles like a tin can due it's performance oriented nature and my driving habits. Not once have I said that someone shouldn't be held responsible for their work.
I can strum up all the business I want for the dealership, but I won't be paid a dime for any of it. I am here as an enthusiast. I just happen to sell cars too.
I can strum up all the business I want for the dealership, but I won't be paid a dime for any of it. I am here as an enthusiast. I just happen to sell cars too.