Don't go to Pepe Infiniti in White Plains, NY
12-26-2010, 08:01 PM
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Don't go to Pepe Infiniti in White Plains, NY
I purchased a little less than a year ago a new G37x sedan from Pepe Infiniti and the salesman, Tim, was not the nicest guy, to say the least. But, the true problems that I have had with this dealership is with their service department. Here is a list:
- Dent in the rear bumper
- Small nicks in the wheels from taking the wheels off
- Forgetting to do a service when I brought my car in to fix a flat and get the oil changed and rotate tires
- Called service manager 5 times and yet to receive a phone call back, only been able to talk to any of the 3 service managers when I actually go into the dealership
Honestly, I have never felt I should warn people about a dealership, but my experiences thus far have been pretty bad. Save yourself the trouble and go somewhere else for your Infiniti and Infiniti service.
- Dent in the rear bumper
- Small nicks in the wheels from taking the wheels off
- Forgetting to do a service when I brought my car in to fix a flat and get the oil changed and rotate tires
- Called service manager 5 times and yet to receive a phone call back, only been able to talk to any of the 3 service managers when I actually go into the dealership
Honestly, I have never felt I should warn people about a dealership, but my experiences thus far have been pretty bad. Save yourself the trouble and go somewhere else for your Infiniti and Infiniti service.
12-28-2010, 02:06 PM
#2
I just bought my car from them and I had a good experience. However, when it comes to service depts, I've never heard good things about any dealership. It's tough to find a dealership with a good service dept. This is true for any Brand. Thanks for the heads up, I might bring my car to a different dealer for the 1000-mile check up.
01-06-2011, 12:55 AM
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I purchased a little less than a year ago a new G37x sedan from Pepe Infiniti and the salesman, Tim, was not the nicest guy, to say the least. But, the true problems that I have had with this dealership is with their service department. Here is a list:
- Dent in the rear bumper
- Small nicks in the wheels from taking the wheels off
- Forgetting to do a service when I brought my car in to fix a flat and get the oil changed and rotate tires
- Called service manager 5 times and yet to receive a phone call back, only been able to talk to any of the 3 service managers when I actually go into the dealership
Honestly, I have never felt I should warn people about a dealership, but my experiences thus far have been pretty bad. Save yourself the trouble and go somewhere else for your Infiniti and Infiniti service.
- Dent in the rear bumper
- Small nicks in the wheels from taking the wheels off
- Forgetting to do a service when I brought my car in to fix a flat and get the oil changed and rotate tires
- Called service manager 5 times and yet to receive a phone call back, only been able to talk to any of the 3 service managers when I actually go into the dealership
Honestly, I have never felt I should warn people about a dealership, but my experiences thus far have been pretty bad. Save yourself the trouble and go somewhere else for your Infiniti and Infiniti service.
01-16-2011, 09:19 PM
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Good question. Honestly it was a decent price and I loved the car. I actually requested to work with someone else, but my wife basically talked sense into me and said to get the best price I could and I wouldnt see him again anyways.
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