Infiniti of Chantilly
#16
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Join Date: Jan 2007
Location: Fairfax VA
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I have an amsoil account (good discount) if you guys need anything. I order often. I have gone to IOC a few times in the short time I've owned my car, and their service has been great. I can't recommend anyone though because I don't remember their names.
Last edited by civicguyinva; 04-05-2007 at 12:46 PM.
#19
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Join Date: Jan 2003
Location: Winchester, VA
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Seriously...are they REALLY better? I was happy the first time I went there and dealt with Ryan. George Khalil sold me my car when he was in Tysons and I followed him to Chantilly. Ryan was great, and got my tranny replaced under warranty and got me new rear tires. The next time I was in there, Ryan was gone.
I was back because the tires they gave me went BALD...to the belts, inside edges only in 4000 miles. Vince, who was perhaps the rudest most ignorant jerk I've EVER met in any auto-related establishment told me that "that's what happens when you spin your tires all the time." I told him I never lit up the rears on that set because I literally had them for 3 months...not to mention, if I DID, they would've been bald across the whole tread, not just the inside. I paid full price for new rears and this set is up to 12,000 without problems. My conclusion was that they never aligned the first set. Rather than admit to the problem, Vince decided to point fingers, and I have not been back since.
They called me for my last service, and I laughed at the lady calling and said that after the way I was treated, I was done with IOC and most likely done with Infinitis in the future. I LOVE my G, and the BUYING process was great, but the SERVICE has sucked at Rosenthal and IOC. Both are an hour from home, so I can't really get anywhere else without increasing that drive to closer to 2 hours. I'm out of warranty now, so I'm doing most of my service my self, and the rest goes to the local Nissan place. If I'm gonna be treated like crap, I'd rather pay less and go some place closer.
I was back because the tires they gave me went BALD...to the belts, inside edges only in 4000 miles. Vince, who was perhaps the rudest most ignorant jerk I've EVER met in any auto-related establishment told me that "that's what happens when you spin your tires all the time." I told him I never lit up the rears on that set because I literally had them for 3 months...not to mention, if I DID, they would've been bald across the whole tread, not just the inside. I paid full price for new rears and this set is up to 12,000 without problems. My conclusion was that they never aligned the first set. Rather than admit to the problem, Vince decided to point fingers, and I have not been back since.
They called me for my last service, and I laughed at the lady calling and said that after the way I was treated, I was done with IOC and most likely done with Infinitis in the future. I LOVE my G, and the BUYING process was great, but the SERVICE has sucked at Rosenthal and IOC. Both are an hour from home, so I can't really get anywhere else without increasing that drive to closer to 2 hours. I'm out of warranty now, so I'm doing most of my service my self, and the rest goes to the local Nissan place. If I'm gonna be treated like crap, I'd rather pay less and go some place closer.
#21
ed is one of the sevice guys and has been with nissan/infiniti for 25 years and kinows his stuff
Last edited by PatZX300; 04-20-2007 at 06:27 AM.
#22
I bought my G at IOC on 4/4 so I'll let everyone know how it goes on the service side. I did deal with Jay Tippet on getting a new key fob. The service was quick and the folks courteous.
We'll see when the real maintenance starts. I live about an hour away as well but I want to take full advantage of the 500 club.
We'll see when the real maintenance starts. I live about an hour away as well but I want to take full advantage of the 500 club.
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