Infiniti won't provide free loaner car for me - bought in Sep 2011
#31
Administrator
iTrader: (9)
It's not even an Infiniti, because that's kind of a meaningless North American label. It's just a Nissan.
But more importantly, it's just a car.
#32
I can't help but wonder if the variances in dealer service loaner car courtesy for oil changes can possibly be based on two major factors: (1) If you purchased your vehicle from the servicing dealership; (2) How much profit they made from your vehicle purchase.
I generally do my homework and hammer the salesman for the best possible price on my vehicle purchase. In doing so, I don't expect the fringe benefits later for service. I know some buyers hate the haggling process and end up paying hundreds to thousands of dollars extra in profit to the dealer. Maybe such buyers get a special little star next to their service account?
I generally do my homework and hammer the salesman for the best possible price on my vehicle purchase. In doing so, I don't expect the fringe benefits later for service. I know some buyers hate the haggling process and end up paying hundreds to thousands of dollars extra in profit to the dealer. Maybe such buyers get a special little star next to their service account?
#33
Registered Member
I can't imagine that would work with the car only lifted about 12" from the ground
#34
Senior Citizen
I used to change my own oil, but the problem for many of us is what to do with the old oil. In Southern California most gas stations will no longer take it unless they were the ones who did the oil change. And of course, it’s illegal to spill it out somewhere. There are sanctioned disposal centers, but that requires crawling under the car to collect the oil, putting this dirty stuff somewhere in your trunk and taking over to them which may be miles away. For $39 that includes new oil and filter, it’s easier for me to just let someone else do it.
#35
Registered User
If the dealer can get you in and out in an hour, why even take a loaner?
#36
Registered User
iTrader: (2)
Loaner car is a courtesy. No dealer is required to supply them, even with warranty work. Infiniti happens to offer that service. To be correct, they are called Courtesy Vehicles, not Loaner Vehicles. Expecting a courtesy vehicle each time is just the entitlement mentality this society has.
#37
Banned
iTrader: (2)
Join Date: Oct 2008
Location: Dallas, TX (Las Colinas)
Posts: 1,390
Likes: 0
Received 0 Likes
on
0 Posts
I'm in CA, need to do 3rd oil change, How funny I asked for oil change to be schedule on this Friday, but got a reply from dealer's service:
"we dont provide free loaner car for minor service, I can schedule you for service radius within 10 miles."
How lame..
I bought my G37 back Sep 2011, and past two oil changes 1st time got G37, 2nd time got G25, and this 3rd round... nothing>?...
"we dont provide free loaner car for minor service, I can schedule you for service radius within 10 miles."
How lame..
I bought my G37 back Sep 2011, and past two oil changes 1st time got G37, 2nd time got G25, and this 3rd round... nothing>?...
#38
Registered User
iTrader: (2)
what you paid for the car, or what dealership you bought it from has nothing to do with the service. Service and sales are 2 different departments. Service couldnt car less where you bought it from because they are still getting your money. As stated by many, service loaner on a oil change is unnecessary. The main factor will be the amount of loaner cars available. If they are tight on supply then there is a priority. The dealership where I work we have more the 50 loaner vehicles, so you can generally get them whenever, my previous one had 12 so a little bit of a different sotry.
#39
Movin On!
iTrader: (13)
My car is pretty low and I just use ramps that lift it an additional 7" and I can easily get to the shroud and just remove the back 5 bolts, fold the flap back (held in place by an extra hydraulic jack) and get to everything. Takes about 15 minutes once I get it up the ramps
#41
Even with the sales and service being two different departments, isn't the dealership as a whole governed by a single owner (or group) that makes all the calls? If I owned a dealership I would definitely make sure my service department is aware of my superior customers, those that paid MSRP and purchased all the additional aftermarket crap. I would be willing to authorize additional perks to keep them happy, as I would definitely want them back for their next purchase.
Well, maybe this just doesn't happen in the car business...
#42
I'm in CA, need to do 3rd oil change, How funny I asked for oil change to be schedule on this Friday, but got a reply from dealer's service:
"we dont provide free loaner car for minor service, I can schedule you for service radius within 10 miles."
How lame..
I bought my G37 back Sep 2011, and past two oil changes 1st time got G37, 2nd time got G25, and this 3rd round... nothing>?...
"we dont provide free loaner car for minor service, I can schedule you for service radius within 10 miles."
How lame..
I bought my G37 back Sep 2011, and past two oil changes 1st time got G37, 2nd time got G25, and this 3rd round... nothing>?...
if they're giving you a loaner; typically it's due to some inspection; or cause it's a slow day and there's one available... but the general policy is that they wouldn't provide loaner car for a 40 minute oil change... which is contrary to their original business practice of a loaner vehicle for every service model.
Last edited by mw09g37; 05-17-2012 at 11:03 PM.
#43
Registered User
Join Date: Apr 2010
Location: SE Michigan - Novi
Posts: 427
Likes: 0
Received 0 Likes
on
0 Posts
I can't help but wonder if the variances in dealer service loaner car courtesy for oil changes can possibly be based on two major factors: (1) If you purchased your vehicle from the servicing dealership; (2) How much profit they made from your vehicle purchase.
I generally do my homework and hammer the salesman for the best possible price on my vehicle purchase. In doing so, I don't expect the fringe benefits later for service. I know some buyers hate the haggling process and end up paying hundreds to thousands of dollars extra in profit to the dealer. Maybe such buyers get a special little star next to their service account?
I generally do my homework and hammer the salesman for the best possible price on my vehicle purchase. In doing so, I don't expect the fringe benefits later for service. I know some buyers hate the haggling process and end up paying hundreds to thousands of dollars extra in profit to the dealer. Maybe such buyers get a special little star next to their service account?
#45
Registered User
iTrader: (9)
^ not necessarily a g sedan. if you're at an infiniti dealer (not nissan) you'll get something from their model line. usually a g25/37, EX35, or FX35. i've had all the above over the past 6 years of G ownership when i'm getting warranty work done (since i never go to dealers for routine maintenance).