Premium Maintenance Pkg and Nissan Esther Oil Issue
06-19-2010 | 05:24 PM
#16
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Joined: Feb 2010
Posts: 464
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From: NorCal
So I bought Infinit's premium maintenance package when i first bought my 09 G37. I just took my car in for a routine 9 month oil change and it was good until I got home and looked at my work order. I noticed that they put in regular 5w30 oil instead of the nissan esther oil they put the other two oil changes i've done.
So i called only to have them tell me that infiniti recently changed the premium maintenance package to not include nissan esther oil but just regular oil. They told me to contact infiniti consumer affairs if i wanted to solve the problem.
Now...i'm pretty pissed at how they handled this situation. Especially since i called two other infiniti dealerships in my area and they told me they still include nissan esther oil. It would of been polite of them to let me know before they changed my oil that it just includes regular oil and not the nissan esther. I would have taken the car somewhere else.
BTW, i got my oil changed at niello infiniti in CA and had good experiences with them before this. Pisses me off even more cause they kept bringing up Beshoff infiniti and that i should contact them since thats where i bought my car and the maintenance package. I wonder if i would of had this problem if i bought the car from niello.
Has anyone else who has the premium maintenance package experienced this? I am still waiting on infiniti to get back to me. I might not have bought the premium maintenance package to get the nissan esther oil, but if what niello is saying is true, then WTF infiniti! How can you sell a product and change it later on!!!
So i called only to have them tell me that infiniti recently changed the premium maintenance package to not include nissan esther oil but just regular oil. They told me to contact infiniti consumer affairs if i wanted to solve the problem.
Now...i'm pretty pissed at how they handled this situation. Especially since i called two other infiniti dealerships in my area and they told me they still include nissan esther oil. It would of been polite of them to let me know before they changed my oil that it just includes regular oil and not the nissan esther. I would have taken the car somewhere else.
BTW, i got my oil changed at niello infiniti in CA and had good experiences with them before this. Pisses me off even more cause they kept bringing up Beshoff infiniti and that i should contact them since thats where i bought my car and the maintenance package. I wonder if i would of had this problem if i bought the car from niello.
Has anyone else who has the premium maintenance package experienced this? I am still waiting on infiniti to get back to me. I might not have bought the premium maintenance package to get the nissan esther oil, but if what niello is saying is true, then WTF infiniti! How can you sell a product and change it later on!!!
06-19-2010 | 07:28 PM
#17
Former Sponsor
Joined: Mar 2009
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Infiniti Prepaid Maintenance
Beshoff includes Nissan Ester oil on all VQ37 services regardless of whether it is Prepaid or not. Nissan Ester oil is factory recommended for this engine.
Last edited by Brian@Beshoff; 06-19-2010 at 08:14 PM.
06-20-2010 | 01:53 AM
#18
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Joined: Jun 2010
Posts: 373
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From: Houston, Tejas
Beshoff should investigate all the UOAs posted online for Nissan Ester oil in the VQ37. I think Beshoff will find that the oil is not at all suitable for cars on Schedule 2, and really disappointing for cars on Schedule 1.
06-20-2010 | 03:09 PM
#20
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Joined: Sep 2009
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[quote=CougarRed;2925849]Nissan recommends its own $12/qt oil? No way.
I have an '09 Journey, and on page 9-3, the very last sentence, it says 'Infiniti recommends Genuine Nissan Ester Engine Oil available at your Infiniti dealer.'
I have an '09 Journey, and on page 9-3, the very last sentence, it says 'Infiniti recommends Genuine Nissan Ester Engine Oil available at your Infiniti dealer.'
06-20-2010 | 03:15 PM
#21
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Joined: Jun 2010
Posts: 373
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From: Houston, Tejas
06-21-2010 | 02:44 AM
#22
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Joined: Feb 2010
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From: Maryland
06-30-2010 | 05:20 AM
#23
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I also just bought a G37 fully loaded from Beshoff this weekend and purchased the maintenance package for a pretty good price. I think it was well worth it for 20 oil changes and all the extra minor services. $12 per quart of the oil at 6 quarts is already 72.
06-30-2010 | 06:17 AM
#24
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Joined: Jun 2010
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If I lease the car, and do all of the maintained , would it be a hassle if I return the car? I would rather change the oil and other stuff myself than let the dealer rip me off with 49-59/oil change... Or can I do the maintained at Nissan dealer?
06-30-2010 | 01:59 PM
#25
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Joined: Feb 2010
Posts: 797
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From: Maryland
I own my car, but I'm a fan of keeping the warranty intact (or at least avoiding unnecessary hassles about it) while performing my own maintenance, so here's what I do:
Keep all the receipts from when you buy oil & filters or do changes. Write mileage and dates on them. Or keep receipts from wherever you got the changes done if it wasn't the Infiniti dealership.
I also keep a spreadsheet on google docs logging all of the self-maintenance I perform. Just to make things easy to reference in case something ever comes up.
07-02-2010 | 02:16 PM
#27
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Joined: Jun 2010
Posts: 414
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From: San Jose, CA
07-03-2010 | 04:33 AM
#28
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Joined: Feb 2010
Posts: 797
Likes: 3
From: Maryland
Is Mobil 1 an Ester Oil
Although the UOAs posted for mobil 1 on the VQ have been inconsistent. May not be the best oil for the G37 in particular, but likely it's just fine regardless.
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