Rad_Slinger

iTrader: (12)

No...that's what you did here, and of course what I'm doing

htran16

iTrader: (4)

I think you're gonna be on your own on this one OP. I wasn't completely satisifed with something the dealer done for me under warranty, so I told them and they fixed it on the spot, no waiting.

ImStricken

iTrader: (6)

my dad always, since day 1 - tips the service adviser at his lexus dealership and they kept changing parts out on his lexus even after the warranty is over on a "good will" status.
this schlub got his water pump changed, a coil-pack, nav-screen, all for free so far. LOL
i always am polite, and take care of the people there. its like dealing with anyone that has the potential to hook you up = dont burn your bridges.

DashKid

iTrader: (2)

I love the back fire. I was going to post something harsh but refrained from it.

Weiboy718

iTrader: (10)

Yup............

ImStricken

iTrader: (6)

i found a cool shirt for the OP

ImStricken

iTrader: (6)

thats not a "backing plate" thats called a CLOCK-SPRING.

RaulGCustom

iTrader: (50)

ok, lets end this now!

Here's your front


so where are the rear splines?

ImStricken

iTrader: (6)

i never said front or rear splines. i simply said that if you dont install the steering wheel on the exact tooth placement its going to site off and slightly tilted. idk how it got into front/rear splines, and clock-springs lol

RaulGCustom

iTrader: (50)

and I'm telling after taking off at least 4 of these wheels off, that it doesn't work off the splines

ImStricken

iTrader: (6)

the splines grip the steering stem LIKE 90% OF THE STEERING WHEELS OUT THERE. (unless its a specific design thats not a complete circle.)

RaulGCustom

iTrader: (50)

you really think those little splines that you see on the G's steering wheel would hold the torque? When have you seen the splines not go all the way through the front and back? Have you taken a G's steering wheel off?

JSolo

iTrader: (14)

I think it's a combination of the splines and the nut (not to be confused with the nut behind the wheel) holding the wheel to the stem that keeps the entire assembly together. The wheel is somewhat of a press fit too, as it requires a puller to remove.

What is interesting, the FSM makes reference to a steering column with and WITHOUT an electric motor. On the exploded view, the electric one appears to NOT have splines, but the nonelectric one DOES. Looking further into it, the electric motor is for the 4WAS models.

As for the OP's situation, dealing with service writers does take some tact and social engineering to get results in grey areas. Burning bridges should only be a last resort.

breftayka

iTrader: (13)

Same here. Great advice.

OP you may have reacted a little too quickly without thinking it through. Sure he made a mistake, but he would've corrected it for you. If they did you a favor by replacing the steering wheel because of little scratches or normal wear, you may have screwed the next person out of the same favor.

The same thing happened to me, but I have done plenty of steering wheel replacements myself and know how much of a pain it is lining the splines up perfectly. The mechanic tried explaining, but I knew that feel. He said he would correct it for me and 5 minutes later I was good to go.

The splines are what position the steering wheel, and it is pressed on so that when you turn the wheel it turns the linkage which connects to the steering gearbox through to the wheels. That's how most vehicles work lol. There's really not that much torque when you rotate the steering wheel left or right thanks to power steering.

DashKid

iTrader: (2)

hahaha i love it.