Dealership put a dent on my IPL....
#1
Dealership put a dent on my IPL....
So I ordered my Vleds for my Fogs and Parking lights and decided to bring it to the dealership to install them last Fri because I didn't feel like messing with taking the wheel off and the wheel well lining.
I knew I should have ask for a different installer when this idiot try to tell me the lights i ordered for my fogs were wrong because mine were too long
After a 2 hours of waiting, I noticed the service manager talking to my technition and you can tell he was chewing him out! So I walk out to the service bay and politly ask how much longer. Manager told me there was a "slight problem" with the install and I proceed to follow him to my car to notice a dent in my side paneling.
Manager apologized and promised that it would be back to normal by Monday and that "Dent Wizard" would be able to fix it! I ask them for a loaner because I didn't feel like dropping my car off again early mon morning.
Long story short.....
1) Dent Wizard guy was able to get my dent out and I couldn't tell that it was ever a dent there!
2) Got a M as a loaner over the weekend in which I drove to Lex KY for my work Award Banquet from Columbus, OH (450 miles)
3) Got the Service Manager to give me 2 free oil changes and a full tank of gas
4) He obviously didn't charge me for the install time for my led's
Sometimes a bad thing can lead into a good thing if you remain calm and stay professional.
Now I want to change my HID's to match the color because my fogs and parking lights look so good
I knew I should have ask for a different installer when this idiot try to tell me the lights i ordered for my fogs were wrong because mine were too long
After a 2 hours of waiting, I noticed the service manager talking to my technition and you can tell he was chewing him out! So I walk out to the service bay and politly ask how much longer. Manager told me there was a "slight problem" with the install and I proceed to follow him to my car to notice a dent in my side paneling.
Manager apologized and promised that it would be back to normal by Monday and that "Dent Wizard" would be able to fix it! I ask them for a loaner because I didn't feel like dropping my car off again early mon morning.
Long story short.....
1) Dent Wizard guy was able to get my dent out and I couldn't tell that it was ever a dent there!
2) Got a M as a loaner over the weekend in which I drove to Lex KY for my work Award Banquet from Columbus, OH (450 miles)
3) Got the Service Manager to give me 2 free oil changes and a full tank of gas
4) He obviously didn't charge me for the install time for my led's
Sometimes a bad thing can lead into a good thing if you remain calm and stay professional.
Now I want to change my HID's to match the color because my fogs and parking lights look so good
#6
WTF, how did he manage to put a dent there? Maybe he tripped and fell into your car. I can usually see tiny imperfections in the paint wherever they use the mallet with that little tool to push down the high spots, take a really GOOD look, the same way the PDR guy looks at it.
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#9
Registered Member
i changed my fogs, then a couple months after my ballast blew... dealership wouldnt cover it under warranty because i had modified my headlights and it wasnt installed by them... i tried telling the manager that they ran off a total different wire/setup... but he was persistent on it being my fault and i would have to replace the whole headlamp assembally for $1200... told him to F off flipped out in the stealership and found a ballast at a local collision shop for $60... better to be safe than sorry its still new
#11
Registered User
Thats great that they took care of it with no problem. Infiniti of Mobile damaged one of my rear wheels back in september and I am still fighting them to get it replaced. Their service manager is a real ****!
#14
Thats exactly what his fat *** did!! This tech was sooo fat and clumsey that he needed someone else to stick there hands in to change my led's cause his fingers were too fat too!!