Oh the joys of G ownership...Warranty Work Done To Date
12-08-2010, 01:19 PM
#33
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And your Nalley Experience fully began.
Welcome.
I would drive out of state for repairs and any warrenty work if that was the only infiniti dealership in all of atlanta.
They are truely, retards, and their employees are basterds. Service tech shaking his head at me like I don't know whats going on, man o man, my employee would of been fired on the spot if he EVER did that to a customer of mine.
Done.
Secondly. I wish you had a better experience with Roswell infiniti. I usually kiss *** to everyone up there when I go, thankfully they do the same, and I always enjoy visiting.
"Debbie" front desk clerk, always checks me out, and she is a hot mess.
Welcome.
I would drive out of state for repairs and any warrenty work if that was the only infiniti dealership in all of atlanta.
They are truely, retards, and their employees are basterds. Service tech shaking his head at me like I don't know whats going on, man o man, my employee would of been fired on the spot if he EVER did that to a customer of mine.
Done.
Secondly. I wish you had a better experience with Roswell infiniti. I usually kiss *** to everyone up there when I go, thankfully they do the same, and I always enjoy visiting.
"Debbie" front desk clerk, always checks me out, and she is a hot mess.
12-08-2010, 11:41 PM
#35
12-09-2010, 01:45 PM
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12-15-2010, 04:50 PM
#39
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Really I would like to get in contact with you over the phone about the customer service how I was treated and what damage Nalley Infiniti did to my car after having it repaired.
I will not, and will not ever do business with Nalley infiniti. They pulled some strings to get me the loan based on my credit history, after paying previous loans, and I was able to get financed through Infiniti Corporate.
However, after what warrenty work they did and did not do, then their service techs shaking their head at me like I had no clue what I was talking about, they finally resolved my problem. If my employees ever did that to a customer, they would never work at my business again.
I am contemplating a direct complaint through Jim Newsome that handles all Infiniti complaints for all Infiniti offices. Very very nice guy, good ol' boy.
I wouldn't take my car there.
Brought it in for an oil change, and a look over, they put a large scratch on it then used a deep rag that made more scratches to try to cover it up. Ontop of that damaged my wheels and my back bumper.
Its a very long story.
However, I deal only and strictly with Roswell Infiniti. I never acted like a jerk to Roswell infiniti and made sure that I was very respectful and they were clear on what I needed done. They did a ton of work to my car and disclosed some information I wasn't aware of.
They did a lot of warrenty work nalley did not even consider doing. I am VERY pleased with Roswell infiniti and what they did for me. They made my car ride a helluva lot nicer, and fixed some warrenty service bullitons.
If we could get on the phone for a long chat, or I could fill your ears here, about the way I was treated and about what they did to damage my car then completely did not even act like they did it, you would be disgusted to bring your car there.
Nalley infiniti has a lot of complaints on Google. I can open a dispute with them to get my bumper that they damaged fixed, but I would rather eat it and keep going to not get involved again with them at all. They're all jerks. All the service reps, they have kids working in the tech place.
Man roswell replaced my steering wheel and shift **** under warrenty at no expense to me, and made it look so much nicer, and fixed my ticking and popping windshield, low and behold, the car was WRECKED and Nalley never disclosed that information to me. I want to pursue it, but I plan to trade the car in, in 2 years anyways, So it doesn't matter.
That's my .02cents, Their is a lot more behind it. Big John in Finance was a cool guy, Reggie King was a cool guy AFTER he seen my credit score, and Jenny the front desk lady was very sweet.
No one in service is worth a crap, except Ryan. but after what went on with my car, I will never take it back there again or do any business with them at all. I'm so pissed. If you can't tell, lol.
I will not, and will not ever do business with Nalley infiniti. They pulled some strings to get me the loan based on my credit history, after paying previous loans, and I was able to get financed through Infiniti Corporate.
However, after what warrenty work they did and did not do, then their service techs shaking their head at me like I had no clue what I was talking about, they finally resolved my problem. If my employees ever did that to a customer, they would never work at my business again.
I am contemplating a direct complaint through Jim Newsome that handles all Infiniti complaints for all Infiniti offices. Very very nice guy, good ol' boy.
I wouldn't take my car there.
Brought it in for an oil change, and a look over, they put a large scratch on it then used a deep rag that made more scratches to try to cover it up. Ontop of that damaged my wheels and my back bumper.
Its a very long story.
However, I deal only and strictly with Roswell Infiniti. I never acted like a jerk to Roswell infiniti and made sure that I was very respectful and they were clear on what I needed done. They did a ton of work to my car and disclosed some information I wasn't aware of.
They did a lot of warrenty work nalley did not even consider doing. I am VERY pleased with Roswell infiniti and what they did for me. They made my car ride a helluva lot nicer, and fixed some warrenty service bullitons.
If we could get on the phone for a long chat, or I could fill your ears here, about the way I was treated and about what they did to damage my car then completely did not even act like they did it, you would be disgusted to bring your car there.
Nalley infiniti has a lot of complaints on Google. I can open a dispute with them to get my bumper that they damaged fixed, but I would rather eat it and keep going to not get involved again with them at all. They're all jerks. All the service reps, they have kids working in the tech place.
Man roswell replaced my steering wheel and shift **** under warrenty at no expense to me, and made it look so much nicer, and fixed my ticking and popping windshield, low and behold, the car was WRECKED and Nalley never disclosed that information to me. I want to pursue it, but I plan to trade the car in, in 2 years anyways, So it doesn't matter.
That's my .02cents, Their is a lot more behind it. Big John in Finance was a cool guy, Reggie King was a cool guy AFTER he seen my credit score, and Jenny the front desk lady was very sweet.
No one in service is worth a crap, except Ryan. but after what went on with my car, I will never take it back there again or do any business with them at all. I'm so pissed. If you can't tell, lol.
Nalley infiniti was like a toyota dealership. The sales guy don't know much either...i was giving more info on whats new on 2011 compared to 2010. Roswell Infiniti was like a luxury car dealership. The treatment of the customer and followup is very professional.
I did not use any service dept yet as my car has just 1600 miles on it. So far it is very fun....
12-16-2010, 08:47 AM
#41
If you noticed the 08s have the most issues then 09s ae better and the 2010s seems less. Why? Simple. All redesigns take up to 3 years to work out the issues. I have maybe about 6-10 issues with this car. Half are what you have mentioned. Mine is an 08. Learned my lesson and next time I'll buy a 3 year off re-design.
12-16-2010, 04:29 PM
#43
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yeah i've noticed my windshield popping over bumpy roads....and a slight seat cushion bubble...i'm just hoping to have this sold soon and let it be the next sucker....i mean owners problem
12-16-2010, 05:30 PM
#44
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Previous issues:
-Transmission/clutch replaced
-Muffler Replaced
-Front brake rotors resurfaced and upgraded dust shields installed
Next visit will take care of:
-Drivers window noisy and triggering safety roll-down when auto-up is pushed
-Steering console dash warped
-Water leaking through window seals
-Charging system issues
-->New battery, evap module, ecu reflash
-Transmission/clutch replaced
-Muffler Replaced
-Front brake rotors resurfaced and upgraded dust shields installed
Next visit will take care of:
-Drivers window noisy and triggering safety roll-down when auto-up is pushed
-Steering console dash warped
-Water leaking through window seals
-Charging system issues
-->New battery, evap module, ecu reflash
12-16-2010, 05:41 PM
#45
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Lucky
See title of this thread.
This thread is lucky to still be open. I understand BMW is threatening lawsuits against anyone using the word "Joy", in a sentence, with any car name other than BMW.
This thread is lucky to still be open. I understand BMW is threatening lawsuits against anyone using the word "Joy", in a sentence, with any car name other than BMW.