Dealer says they can't get a part number from Infiniti...
03-18-2009, 07:37 PM
#17
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Contact Infiniti customer relations. Politely explain your situation. Let them know you need your car ASAP. Ask them to have the dealer pull the booster off of an in stock vehicle if they can not supply the part needed for repair.Turn the table on them. Let it become Infiniti's problem rather than yours! I hope you were at least supplied with a loaner.........................Good luck!
P.S If the the dealer that is 30 miles away smokes the dealer near you in terms of service and you are supplied with a loaner during service, Whats the issue? It seems like a no brainer to me!
P.S If the the dealer that is 30 miles away smokes the dealer near you in terms of service and you are supplied with a loaner during service, Whats the issue? It seems like a no brainer to me!
03-18-2009, 07:45 PM
#18
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I still have my car with me. There are a few dealers within about 50 miles, but the best is Riverside and that is quite far. I already talked to consumer affairs. They said they would research the situation.
Contact Infiniti customer relations. Politely explain your situation. Let them know you need your car ASAP. Ask them to have the dealer pull the booster off of an in stock vehicle if they can not supply the part needed for repair.Turn the table on them. Let it become Infiniti's problem rather than yours! I hope you were at least supplied with a loaner.........................Good luck!
P.S If the the dealer that is 30 miles away smokes the dealer near you in terms of service and you are supplied with a loaner during service, Whats the issue? It seems like a no brainer to me!
P.S If the the dealer that is 30 miles away smokes the dealer near you in terms of service and you are supplied with a loaner during service, Whats the issue? It seems like a no brainer to me!
03-18-2009, 07:52 PM
#19
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SilverBullet, is this Kearny Mesa Infiniti you're dealing with? Is the car even safe to drive--Could your brakes go out?
Try Carlsbad 760-431-3100 or Escondido 760-796-5500 if Riverside is too far away.
Wow, just Wow on this one. Dealer can't get the part? That is ridiculous. I would call Riverside, see if they have the part or can order it and then tell the dealer near you to have them order it from Riverside? Definitely worth the call to Infiniti Customer Affairs on this one (too bad it always seems worthless since Infiniti doesn't hold them accountable since they're "independent" businesses). Epic Fail.
Try Carlsbad 760-431-3100 or Escondido 760-796-5500 if Riverside is too far away.
Wow, just Wow on this one. Dealer can't get the part? That is ridiculous. I would call Riverside, see if they have the part or can order it and then tell the dealer near you to have them order it from Riverside? Definitely worth the call to Infiniti Customer Affairs on this one (too bad it always seems worthless since Infiniti doesn't hold them accountable since they're "independent" businesses). Epic Fail.
Last edited by NACZ3; 03-18-2009 at 08:07 PM.
I'm pretty angry. Every time I go to a dealer something comes back broken.
03-18-2009, 08:13 PM
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They didn't say anything about it when I asked. I think I will be okay. My brakes felt okay when I went cruising a couple of weeks ago through the canyons. It didn't feel as tight as it usually does, but my stopping was still strong.
03-18-2009, 09:10 PM
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Let us know how it works out for you.............Motor on!
Last edited by SFG37S; 03-18-2009 at 09:13 PM. Reason: add a letter
03-18-2009, 09:21 PM
#27
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I will call consumer affairs again tomorrow and the dealer and probably another dealer. Haha.
If it does go you will still be able to stop. You will just need about twice the pressure on the pedal.(could suck at the wrong time) In any case, Dont let them jerk you around too long, I would expect a very timely answer..................... LIKE TOMORROW!
Let us know how it works out for you.............Motor on!
Let us know how it works out for you.............Motor on!
03-19-2009, 04:20 PM
#28
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Update
I got a call today from Infiniti Consumer Affairs and they told me that they were able to find the part that I needed and had it ordered for the dealership. They said part of the problem was that the part is backordered, but they will do their best to expedite the waiting time. As of now, there is no eta to when the part will arrive.
03-19-2009, 04:32 PM
#29
I got a call today from Infiniti Consumer Affairs and they told me that they were able to find the part that I needed and had it ordered for the dealership. They said part of the problem was that the part is backordered, but they will do their best to expedite the waiting time. As of now, there is no eta to when the part will arrive.
