Hello Alan,

Thanks for your email. We have a firmware update that fixes the remote issue, so please connect your module to a PC or laptop and run the m4cconnect update to get v1.02 of the smarttop firmware.

After a long development and testing session on a US model car I found the reason for the front windows not closing as they should from the remote orafter closing the top from the console button. I'm sorry to say that the cause for the problem lies in the car's software which for some unknown and inexplicablereasons does not offer any "front window close" command any more. Not even the original factory workshop tester that is available to all infiniti/Nissan dealershipscan close the front windows any more. They can only be opened.The close function was simply deleted and we are absolutely speechless as to what reasons Nissan might have had for this decision.We are not sure at this point if this only affects the US models or if other model variants are affected as well. The function is still present in 2011 Euro models.

So sadly there is nothing we can do to fix the problem at this point. After hours of testing I could not find any way to raise the windows other than mechanicallypulling on the switches in the driver's door with the ignition on.

After long deliberation we decided to offer a discount in the form of a $30 refund for everyone affected by the problem, soplease let me know at your convenience if you would like to keep the module and take the refund or if you're completely unhappy and would rather like to return the module.

In an effort to collect as much information as possible about the affected models and model years, we ask you to please send us as many details about your car as possible.Exact manufacture date (if known), all factory options etc.

Let me also add that we are planning to put in another major effort to find a solution, workaround or add-on that will allow us to control the windows and should wecome up with any viable solution we'll of course inform you immediately. It will take some time though to find out more and to find a volunteer in my area who is willingto let me test for at least a week.Software updates will always be free of charge and a hardware solution (should one be necessary) will be offered at cost for everyone who already owns the module.Since unfortunately I can't make any promises about the final outcome, I encourage you to make your decision based on the current status and hope that the other featuresof the module still outweigh the disappointment over the windows not closing on your car.

Best Regards,

Stefan Wilhelmy
Wilhelmy IT Inc.
mods4cars USA
General Manager