ctowna

So I had the G in for some warranty work and I got a call that a vallet bumped my car and somehow put a scratch down the rear quarter panel to the door.

First of all, how does a "bump" do this exactly?

Secondly, they already took the car to the body shop to fix it.

I have asked for them to e-mail me pictures of the damage first.

I'm kind of at a loss for words right now, really just pissed off at the situation more so than the service guy.

Should I call my insurance company? Advice? Comforting words? Encouragement to raise hell?

ucla bruin

iTrader: (7)

Encouragement granted.

I'd go and demand to see the car myself and make an assessment from there.
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SpecC

yeah i'd go see the car for yourself and demand that they fix it. If they don't fix it, i'd demand that they will pay for your fees to fix it at a body shop. If it's not your fault, you shouldn't be paying for it. Just my .02

xeddyboi420x

that freakin' sucks

dunno about reporting it to insurance, get an estimate first

should be out of a car for 3 days to re-paint, but after that you're good! no biggie

ctowna

Thanks for the notes everyone. Still pending any pictures but as long as they paint the car and it look pretty much perfect, then I'm okay with their boo boo. Did I mention I'm going to ask for a free oil change?

Kidcane

iTrader: (7)

That sucks but who cares as long as it looks good as new when you get it back, they give you a loaner in the meantime and you were compensated for the trouble with a free oil change.

At least they called you and let you instead of trying to give the car back to you without noticing and playing dumb.

ctowna

that's what i told myself too kid. They could have just ignored it and returned the car like it was.

HP_John

iTrader: (1)

It's not uncommon for dealers to have an incident with a car & return it without telling the owner. Then they pretend like it wasn't them & say, "how do we know it wasn't already there?"

ctowna

Exactly, once again why I like to work on my own car.

Based on this experience I feel more confident about this Infiniti dealership. I received the picture and there was no other damage other than a pretty light scratch. If it wasn't so long we may not have noticed it until it was too late.

prutkows

i've had a bunch of problems with my dealership and because of that i have an open file with the Infiniti company itself. They've gotten me everything ive wanted in terms of repair/reimbursment from my dealership.

If the sales/service departments give you a hard time, go ahead and give infiniti a call, i'm sure they'll do whats right.

hiyaku

sorry to hear

DetroitG37Joe

iTrader: (2)

i do a thourough walkaroud with the service tech manager and confirm what noticeable scratches or damage may be present on the vehicle before they take it in their garage. then when getting the car back before I drive it I do a walk around with the same manager so that he can not stone faced lie to me and I can clearly see if they made any new blemishes on the car.

i know it sounds **** but my service tech is actually cool about it its a win-win for both of us in a sense. they can make sure i dont blame them for what they didnt do and vice versa.

pancho34

i made them get me two new cars because of this it happened twice
see the manager of the dealership DONT LET THE PAINT IT

Scoobyj

iTrader: (1)

"F"in dealers suck donkey b@lls! I hate to think about bringing my car back.

BiskitG37

I've had problems like this with a local dealer - but not this severe.
At least they admitted doing it.
Definitely go look at to make sure that it's just a paint problem and not dented also.

What color do you have? Some colors are harder to match than others.