OK well the wife just told me that the service dept. told here that Ericksons lawers are looking at this thread for slandering them online. So to the lawyers out there please feel free to read all the posts. I have only stated facts and e-mails that were sent and received. And maybe workers at erickson should get their facts streight before implimenting my wife in these on line posts. As she has not posted anything on here.


I state facts and corespondance to share my experiance with others. If this is resolved then I will say so online and Erickson will once again have me saying there praises as I have in the past.

As seen here in this thread.
https://www.myg37.com/forums/canada/...initi-ftw.html

I feel sorry that they are treating a customer that once loved the service he received from them, this way. I hope they get it right this time and we can put it behind us. But only time will tell.

 

Ouch they are not dealing with this well. Its only slander if "the words are falsely spoken" either of the person or party. We all know that you just related the facts to us as they happened.

 

I think they might have just said it to get a rise out of my wife and see if trying to scare her will make me back off. Well one thing is for sure the wife don't scare easy. If she can handel 14-18 year old kids in a class room. she can handel herself anywhere.

This is just me quessing the lawyers might really be looking at this and the other threads. Good thing we live in Canada where you are free to speak your mind and share your experiances with other.

 

I don't know why they'd go through the trouble of doing that, rather than just fix your car like they promised. Maybe they're upset that you've called them out on it, and now is trying to go on the offensive to cover up for their poor customer service (which have already been documented in the email).
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OH ya and one more thing. That makes me doubt the lawyer thing. Slander is the spoken word and libel is the written work. So not only is there no libel in here as it is only facts. there is 100% nothing that would be considered slander unless I uploaded a voice clip.
I know that the line between slander and libel is blurry now but I am pretty sure the posts I have made fall under the fair comment defence. lol

 

Frankly nothing has been said here by you without there being facts and documented e-mails to back everything up. It'll all end up fine on that end, I hope.

Though they need to just stop this craziness and just fix the damn FX already!

 

Well since I am not involved the lawyers and the homos at Erickson can go fvck themselves, and I heard they like to touch little boys.

 

dealer is Too blind to see they are slendering themselves

 

Meh, scare tactics. It's quite clear who is in the wrong.

 

inapropriate but funny as hell

 

Well i just sent these 2 e-mails off to go auto group and infiniti canada. Because I still have not received the work that is to be donne in writing.



RE: ‏
From: Stephen Humby (stephenhumby@hotmail.com)
Sent: July 22, 2009 128 AM
To: information.centre@nissancanada.com

Dawn;

Well I think i need infiniti Canadas help with this issue as it is a warrenty issue. My wife has dropped th etruck off. They did not supply the work that was to be done in writing as they had promised and they also have had their service writer threaten her with a law suit. I need to get this work that is to be done in writing. I feel that this is the only way I will know the work will be done correctly. As this is a warrenty issue I hope that you might be able to help me with this. I love infiniti cars and in the last 2 years have bought 3 of them worth close to 200K. I grew up on datsun and nissan cars. I don't want this experiance to turn me away from infiniti as Ericksen is the only dealer in my area. I have contacted go Auto group the parent company of Ericksen and am also awaiting a reply from them. I believe I have already sent you a link to the on-line formes where i posted about this issue. If you do not have them let me know and I will forward them too you. I have said nothing wrong I am just sharing my experiances with the dealer and have made no judgemets and given Ericksen every oportunity to make this right. I feel they are trying to use scare tactics on my wife to get her to stop forcing the issue of getting the work to be done in writing. However I have no idea why? my request to ask for this is not unreasonable in my opinion.



Regards;

Stephen Humby


--------------------------------------------------------------------------------
Subject: RE:
Date: Fri, 10 Jul 2009 09:09:34 -0400
From: information.centre@nissancanada.com
To: stephenhumby@hotmail.com


We wish to acknowledge your recent email communication addressed to Infiniti.



Infiniti and its dealerships value customer feedback, as this helps in our continual striving to improve upon our products and services. We are sorry to learn of your complaint and of the circumstances that you described.



We have documented your concerns with Dwayne and service you have received at Ericksen Infiniti regarding the paint issues you have experienced with your 2009 Infiniti FX50. As our dealerships are independently owned businesses, we cannot directly intervene in your customer service concerns. We would recommend speaking with the General Manager at Ericksen Infiniti if you continue to have issues in respect to resolving this issue.



Please be assured that your satisfaction is vitally important to us, and we will continue to meet our customer commitment by honouring all the terms and conditions set forth in your vehicle’s warranty. We invite you to contact us directly at 1-800-361-4792 should you wish further discussion, or at information.centre@infiniticanada.com.



Yours very truly,



Dawn Tuplin

Consumer Relations Representative

Nissan Canada Inc.







To Dell(i think);


My wife received your phone call And had left you a voice mail to contact me via e-mail. She is finding this situation stressful. Right now all I am asking for from the dealer is to have the work that will be done on my car in writing. They have assured my wife that they would e-mail me this info and they have not. Not only that but now my wife tells me that the service writer has threated her with a lawsuit from your lawyers. I hope this is not the route you want to take this issue but if that is the case I am fully prepared to deal with it that way. I will be sending a copy of this e-mail along to infiniti canada as well as this paint issue is a warrenty issue and I hope they might also be able to help me with it. Please let me know your thoughts on this via e-mail as I have no phone access on the rig.





I have also asked my wife to call the service dept and tell them to stop all work on the FX until i get this in writing.

 

Sorry this is going so poorly for you Shum. I hope you get some resolution now. I can't believe in this crappy economy that the dealer and Nissan/Infiniti are being so difficult.

 

One of the things that really pisses me off as well is how little Infiniti Canada can do to rectify issues like this. I realize that dealerships are independently owned, but that what the heck is the point of having a customer service number for Infiniti if they can't do jack **** about anything??

I can't even begin to imagine how pissed off I would be if I was in your position.

 

Shumby, you should get this out on other Infiniti forums as well if you haven't already.

 

It is on driver, infinitifx.org, and infinitiscene.com and the370z.com.


i supplied a link to all the threads to them so the lawyers can do less work. lol