Originally Posted by MDG37S

If I am not mistaken, a car that was punched should sell as a used car. If they sold it to you as a new car both in words and in the sales documents, then they certainly owe you an extension of your warranty to the day you bought it because they either lied to you or made a mistake. The extended warranty should be the same as the regular warranty. You just have to read the fine print and make sure there isn't a deductible. If you feel scammed and think you have a case to pursue them for anything more, you'd have to decide that maybe with a lawyer, but if it were me, a free extended warranty and maybe oil changes would probably suffice. Good luck.

Originally Posted by ontheline

Talked briefly to a lawyer, on the surface he said it looked like a classic case of breach of contract. You can't sign a contract to sell one thing and provide another. It would be as if the car was sold with nav, but when you got home it didn't actually have nav. In his opinion it was only worth it to go after them if they provided no recourse. I am going to press on the warranty and if they choose not to provide details on exactly what the extended warranty solution is or if it doesn't match the original, I'm moving forward legally.

I'm actually a very reasonable person, I've never sued anyone in my life. If they were just responsive and weren't playing the "ignore him and he'll go away" routine, I probably wouldn't.

Originally Posted by ontheline

Long story short, I bought a left over '09 coupe for a very good price in March 2010. It had 350-400 miles on it, I was told that was from test drives (approx 1 mile for every day on their lot).

All paperwork says 'new' car, but what was never disclosed was the fact that this was their demo unit that they had officially put 'in-service' summer of 2009. This means the warranty had about 1 year expired on it when they sold it to me 'new'. The demo/warranty situation was never disclosed at any time during the sale and is not noted on any paperwork.

When I notified the dealership to express my concerns (I thought it was just a mistake on the 'in-service' date), first they would not respond. Only after multiple emails and my second in-person visit did I find out it was a demo. Only after I raised my voice in the showroom in front of other customers did they offer to purchase an extended warranty. This was after telling me that since it was never titled, it was in fact 'new' and while they should have disclosed the demo status and warranty start date, they weren't going to do anything else but offer the extended warranty.

When I mentioned it was fraud to sell a car like that, all I got was a smug smile from the sales manager while he assured me it was no such thing.

Is the extended warranty as good as the factory? Is it transferable? Does it cover the same items? I've presented the manager with these questions, but my emails again go un-answered. Is there a customer information/complaint line for Infiniti Corporate?

Originally Posted by Beer Magazine

Don't people read the docs you sign? EVERY car I have bought they go over the mileage and when the warranty expires. You may want to look at those papers.