People who have rattling issues with the BC Coilovers PLEASE POST IN HERE!!!!
10-20-2008, 11:08 AM
#198
Pete, I bought these coilovers and I all I had from them is the rattle. I bought them from Performance Factory. I have been trying to contact them but apparently the phone is out of service. Is not fair that few of us bought your product and there has been no properly handling of the claims. To resolve the problem the simple ways is to reimbursed or send a new set of coilovers to the affected customers before an accident happen due to malfunction of the equipment. I believed that the company will not refused to exchange a faulty product before the word get spread in the community.
10-20-2008, 10:57 PM
#199
There are no issues on the fronts. If you have a rattle it will be a loose endlink or preload. If you need help on how to do the preload let me know.
front end clunks when I begin to turn the steering wheel either to the left or the right. This just started yesterday. I haven't done anything to the suspension but the BC's. I haven't checked it out yet, will try to get to that today.
10-20-2008, 11:05 PM
#200
Pete, I bought these coilovers and I all I had from them is the rattle. I bought them from Performance Factory. I have been trying to contact them but apparently the phone is out of service. Is not fair that few of us bought your product and there has been no properly handling of the claims. To resolve the problem the simple ways is to reimbursed or send a new set of coilovers to the affected customers before an accident happen due to malfunction of the equipment. I believed that the company will not refused to exchange a faulty product before the word get spread in the community.
10-21-2008, 01:11 AM
#201
The problem is if I send everyone a part to replace, and it does not solve the issue then it doesn't get anywhere. I sent a few items out to a few of the original posters. I have yet to hear back on the rubber mounts and only one person installed the gasket. If we don't recieve feedback, it doesn't help. I have yet to recieve a call on any of this. Only posting on forums. As for everyone has issues, not really. 'We have a huge following with a great amount of pleased customers. The ones with problems will always voice up. How many times going out to eat do you stop a manager and say. The service was excellent? How about if your food was cold? If you have a rattle, send me a email personally at pete@bcracing-na.com. I will replace the rear upper hat. If the customer is preloading correctly and the rattle is still there. Then it will be the pillowball or a bad install. With Sema around the corner, I unfortunately have been pulled away to deal with all those preparations. I havent had the opportunity to come in to the site during work hours.
10-21-2008, 10:35 AM
#202
That's my point why we have to add a part that is not required on the original assembly. Is still an alteration to the product. Anyways if you delivered pictures of the correct preload that will be really appreciated it by the "rattlers" LOL. That noise is not nice in a new car. Is annoying like I remember my mom waking me up to go to school at 7am.
For the rear preload it's simple. Set your height in the spring bucket. Put a jack under the hub and raise until the spring is no longer loose. Then raise an additional 1/4 inch. Now loosen the lower ring on the shock. Turn the shock cartridge by hand until you no longer can. This will shorten the shock cartridge to the proper length and maintain preload of the spring. There is a written guide here in the forum. I'll try to find the link.
10-21-2008, 10:40 AM
#203
Let me also add that the rubber gasket that we sent out was yes a added part. But based on the idea the customer could be over loading the preload. When you preload on a vehicle like this you are using the vehicle to assit in this. If the upper strut mount is weak it could distort. That wouldn't be a flaw on our part, it would be a installerer error. We threw those out to see if it would help the customer. If your in florida, bring me the car. I'll personally fix it for you.
10-24-2008, 07:00 PM
#205
10-27-2008, 10:34 AM
#206
Let me also add that the rubber gasket that we sent out was yes a added part. But based on the idea the customer could be over loading the preload. When you preload on a vehicle like this you are using the vehicle to assit in this. If the upper strut mount is weak it could distort. That wouldn't be a flaw on our part, it would be a installerer error. We threw those out to see if it would help the customer. If your in florida, bring me the car. I'll personally fix it for you.
11-09-2008, 02:41 PM
#207
Pete,
I sent you an email on the 21'st of October, must have been missed. I just sent another one to pete@bcracing-na.com. Maybe check your spam folder? Please also respond here so we know you are still here for us...
I'd like to try the additional parts you offered. Has anyone had any luck with them or received them yet?
Xander, did you put your stock stuff back in and if so, did the clunking/rattle go away?
I sent you an email on the 21'st of October, must have been missed. I just sent another one to pete@bcracing-na.com. Maybe check your spam folder? Please also respond here so we know you are still here for us...
I'd like to try the additional parts you offered. Has anyone had any luck with them or received them yet?
After putting on the new spring adjusters, with the rubber grommet and plastic piece the rattling is actually worse. Driving my car now is actually a pain in the ***, because of the ridiculous loudass rattle.
I'm going to put my stock stuff back on.
If there are only a handful of people out of the many that have purchased, it leads me to believe that we have a faulty product. The other companies that have similar products out, do not have the same problems. Other people that have purchased the same items do not have the same problem, I wish that this problem would have been addressed in a more expedient manner. I have a $55,000cdn car that I have not enjoyed to drive, since installing the coilovers.
I'm going to put my stock stuff back on.
If there are only a handful of people out of the many that have purchased, it leads me to believe that we have a faulty product. The other companies that have similar products out, do not have the same problems. Other people that have purchased the same items do not have the same problem, I wish that this problem would have been addressed in a more expedient manner. I have a $55,000cdn car that I have not enjoyed to drive, since installing the coilovers.
