Email from Status Elite after shipping back CF rear diffuser, BS!
#106
Florida G Club
iTrader: (7)
hmm this part doesn't make sense.
They said they can't refund you because there is a nick on it so they can't sell it as new again. Does this mean that if there was no nick then they would have just buff it out and sell it as a new one instead of telling people it was used?
They said they can't refund you because there is a nick on it so they can't sell it as new again. Does this mean that if there was no nick then they would have just buff it out and sell it as a new one instead of telling people it was used?
Either way sounds like both parties are responsible here. Customer was not happy with the products finish and fitment but allegedly scratched the piece while installing it. So hard to say what is "fair".
Last edited by Kidcane; 08-04-2009 at 10:35 AM.
#107
Registered User
Join Date: Mar 2008
Location: Long Grove, IL
Posts: 65
Likes: 0
Received 0 Likes
on
0 Posts
You know, the prices on these CF parts made for our cars are ridiculous, and it actually makes me feel good to see a company get burned... whether the price is the reason or not. That CF diffuser isnt even in the region of 600+ bux for them to manufacturer, and on top of that its a sub par product. Its so sub par that they even say that fitment issues are normal... I agree with everyone else here. If I'm paying 600+ dollars on a cosmetic part to go on my 40k+ car, it needs to be 100%, no questions. But then again, I would never purchase a product that had low expectations of quality from the people that are selling it.
#108
Registered User
Thread Starter
iTrader: (6)
Join Date: Sep 2003
Location: West Bloomfield, Michigan
Posts: 1,000
Likes: 0
Received 0 Likes
on
0 Posts
I installed the piece for 1 night and didn't scratch it AT ALL. I looked it over after unpacking it and there were definitely minor scratches and finish issues. I was willing to overlook these things as I was so excited to put this item on my G. After installation and realizing that the fitment wasn't all that I decided to remove it. It was Friday night and I went for a cruise. Went to a local spot and saw PFizzle. He agreed that fitment was poor. I took it off the next morning. I didn't scratch anything removing it. I was careful, very careful. I even removed all the 3M adhesive backing (which was already coming off, $80 value LOL), cleaned the entire piece, wrapped it with like 3-4 layers of bubble wrap and packed it up.
SE was definitely planning on reapplying the 3M and selling this item to some poor unsuspecting customer, even though they knew/know it doesn't fit properly and has a poor finish as well, along with imperfections in the finish which they think are acceptable. That is acceptable for them to send out but not to take back. What a joke. SE have not even tried to save face and offer to REALLY resolve this with me. I haven't even heard from them except for the few replies to this thread. Honestly, at this point I don't even care to. I hope PayPal acts quickly in this matter and gets it resolved (my money back) and I can move on and forget about the nightmare that is dealing with Status Elite. BIG FAIL IMHO...
SE was definitely planning on reapplying the 3M and selling this item to some poor unsuspecting customer, even though they knew/know it doesn't fit properly and has a poor finish as well, along with imperfections in the finish which they think are acceptable. That is acceptable for them to send out but not to take back. What a joke. SE have not even tried to save face and offer to REALLY resolve this with me. I haven't even heard from them except for the few replies to this thread. Honestly, at this point I don't even care to. I hope PayPal acts quickly in this matter and gets it resolved (my money back) and I can move on and forget about the nightmare that is dealing with Status Elite. BIG FAIL IMHO...
#109
Registered User
Thread Starter
iTrader: (6)
Join Date: Sep 2003
Location: West Bloomfield, Michigan
Posts: 1,000
Likes: 0
Received 0 Likes
on
0 Posts
Email from PayPal regarding claim resolution
Man this sucks, I wonder if PayPal realizes that this item was sent back to Status Elite...
Hello Jeff Kashat,
Your seller has chosen to escalate this dispute to a PayPal claim. By
ending communication with you and escalating to a claim, the seller is
asking PayPal to investigate the case and decide the outcome. As part of
our investigation, PayPal reviewed any communication you may have had in
the Resolution Center.
Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. It
does not apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
refund.
-----------------------------------
Transaction Details
-----------------------------------
Seller's Name: Status Elite
Seller's Email: sales@status-elite.com
Seller's Transaction ID: 1JN548762W2559732
Transaction Date: Jun 24, 2009
Transaction Amount: -$579.00 USD
Your Transaction ID: 3UU608664K907992X
Case Number: PP-757-400-509
Buyer's Transaction ID: 3UU608664K907992X
Note: is financially responsible for Jeff Kashat's account and is
responding on Jeff Kashat's behalf regarding any issues with this
transaction.
-----------------------------------
What to Do Next
-----------------------------------
-----------------------------------
Due Dates
-----------------------------------
None.
-----------------------------------
Other Details
-----------------------------------
PayPal does not tolerate fraud or illegal activities. Your complaint has
been noted in the record of the PayPal user you reported. If we find this
user has violated our policies, we will investigate and take appropriate
action. If this occurs, you may be contacted in the future about the status
of this complaint.
To make sure future transactions proceed smoothly, we suggest you visit the
PayPal site and click the Security Center link located at the bottom of any
page. There you will find tips on how to avoid fraudulent sellers in the
"Fraud Prevention Tips for Buyers" section.
Thanks,
PayPal
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
BC:PP-757-400-509:R1:USD579.00:08/03/2009:3UU608664K907992X
----------------------------------------------------------------
PayPal Email ID PP838
Hello Jeff Kashat,
Your seller has chosen to escalate this dispute to a PayPal claim. By
ending communication with you and escalating to a claim, the seller is
asking PayPal to investigate the case and decide the outcome. As part of
our investigation, PayPal reviewed any communication you may have had in
the Resolution Center.
Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. It
does not apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
refund.
-----------------------------------
Transaction Details
-----------------------------------
Seller's Name: Status Elite
Seller's Email: sales@status-elite.com
Seller's Transaction ID: 1JN548762W2559732
Transaction Date: Jun 24, 2009
Transaction Amount: -$579.00 USD
Your Transaction ID: 3UU608664K907992X
Case Number: PP-757-400-509
Buyer's Transaction ID: 3UU608664K907992X
Note: is financially responsible for Jeff Kashat's account and is
responding on Jeff Kashat's behalf regarding any issues with this
transaction.
-----------------------------------
What to Do Next
-----------------------------------
-----------------------------------
Due Dates
-----------------------------------
None.
-----------------------------------
Other Details
-----------------------------------
PayPal does not tolerate fraud or illegal activities. Your complaint has
been noted in the record of the PayPal user you reported. If we find this
user has violated our policies, we will investigate and take appropriate
action. If this occurs, you may be contacted in the future about the status
of this complaint.
To make sure future transactions proceed smoothly, we suggest you visit the
PayPal site and click the Security Center link located at the bottom of any
page. There you will find tips on how to avoid fraudulent sellers in the
"Fraud Prevention Tips for Buyers" section.
Thanks,
PayPal
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
BC:PP-757-400-509:R1:USD579.00:08/03/2009:3UU608664K907992X
----------------------------------------------------------------
PayPal Email ID PP838
#113
I still cant believe they think finish imperfections are normal, just goes to show what a shitty company they truly are.
Plus on top of that, they are more than willing to resell a product that is being returned due to poor fitment problems. If that doesn't scream SCAMMERS I really dont know what does.
Plus on top of that, they are more than willing to resell a product that is being returned due to poor fitment problems. If that doesn't scream SCAMMERS I really dont know what does.
#115
Registered User
Thread Starter
iTrader: (6)
Join Date: Sep 2003
Location: West Bloomfield, Michigan
Posts: 1,000
Likes: 0
Received 0 Likes
on
0 Posts
STATUS ELITE, why don't do try and save face here and just refund me my money. I don't even have the part anymore, don't want it, and wouldn't pay anything to have it back. At this point, regardless of PayPal results this is theft and fraud as you have my money and the item.
#119
Registered User
Thread Starter
iTrader: (6)
Join Date: Sep 2003
Location: West Bloomfield, Michigan
Posts: 1,000
Likes: 0
Received 0 Likes
on
0 Posts
I called PayPal, they couldn't/wouldn't do anything else according to their terms which state that unless item is through eBay they can't do anything about condition of an item received and suggested that I contact www.IC3.gov.