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I have the same issue when trying to download the phonebook and call log content from my phone. I can make calls but when I go to the above screens it shows downloading..
Did you ever have any luck with this? I am going to try some different settings this weekend and give it sometime for the factory head unit to update with the phone data.
I had the same problem when I bought my car, it works now. I have a feeling that it takes quite a while to download the info from your phone. I actually gave up on trying to do it the first time. When I revisited the situation another day with owners manual in hand it connected immediately.