Harassed by XM
04-28-2010, 10:55 AM
#1
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Harassed by XM
Ever since I bought my G37xS a few months ago, I've been harassed by sales reps from XM Satellite Radio. I've told them repeatedly that I do not want the service, but they keep calling. I was very assertive with the last guy and insisted that they remove me from their system. Thought I was finally done, but nooooooo. I was relaxing with my gf last night and the phone rang. It was XM again. I couldn't believe it! Even though I'm normally very even-tempered, I lost my cool with this guy, swore at him and slammed the phone down! What does it take to stop them? Has anyone else out there, who didn't want the service, had the same problem? Did you get them off your back? I even called Infiniti customer service to see if they could help, but they won't do anything. Frankly, if I ever want to get satellite radio, it absolutely WON'T be from XM. Also, when it comes time to replace the G, if Infiniti is still using XM, that will definitely be a factor in my purchase decision on whether to get another Infiniti, or switch brands. At the very least, I'll insist that they don't activate the "free subscription", and absolutely do not give my contact info to XM!
04-28-2010, 01:59 PM
#4
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Ask for a supervisor and tell them to take you off their call list. They are legally obliged to comply with such a request.
Personally, I have Comcast for my home phone, which has a few extra options and configurations you can set online (not enough, I might add, but that's for another time). One thing I can do is selectively forward calls originating from certain numbers to another number.
So I picked about 6 marketing calls I frequently get -- like once a day sometimes. I'm on the do-not-call list, but they can get around it by pretending to be a non-profit or having a prior business relationship or whatever they do. So anyway, these calls all get automatically forwarded to an 800 number with a quick recording of Santa Claus. Generally these are autodialer calls so basically you get one computer calling and reaching another, then hanging up when it reaches a recording. The point is, those calls never even ring on my phone anymore.
If I was real evil, I'd forward one telemarketer to another one. But I figure using automated recordings will not actually ever annoy a live person -- but also stops them from bothering me. Whenever a new one comes up it gets added to the list.
Personally, I have Comcast for my home phone, which has a few extra options and configurations you can set online (not enough, I might add, but that's for another time). One thing I can do is selectively forward calls originating from certain numbers to another number.
So I picked about 6 marketing calls I frequently get -- like once a day sometimes. I'm on the do-not-call list, but they can get around it by pretending to be a non-profit or having a prior business relationship or whatever they do. So anyway, these calls all get automatically forwarded to an 800 number with a quick recording of Santa Claus. Generally these are autodialer calls so basically you get one computer calling and reaching another, then hanging up when it reaches a recording. The point is, those calls never even ring on my phone anymore.
If I was real evil, I'd forward one telemarketer to another one. But I figure using automated recordings will not actually ever annoy a live person -- but also stops them from bothering me. Whenever a new one comes up it gets added to the list.
04-28-2010, 03:08 PM
#5
Go figure.
Btw, unless someone else comes along, your choices for satellite radio is pretty slim... it's XM or XM (they've merged with Sirius).
04-28-2010, 03:28 PM
#6
I hate XM too. In another thread I posted how they charged me a ton of money for services I wasn't receiving and when I dscovered it, told me they were unable to refund it. This resulted in my using numerous profanities spoken in harsh tones. In the end I spoke poorly of their mother's promiscuous nature and admonished them to perform impossible sexual acts upon themselves as I cancelled my subscription. I presumed that my actions would sever all business ties between us which was my intent. I was wong. I receive the "We miss you, please come back" correspondence about every 2 or 3 weeks. Usually with a "limited time offer" or "last chance at this price" every time.
They are truly desperate but their customer service practices still show that they clearly are just not getting it. The merger bought them some time, but I don't see them making it long term.
They are truly desperate but their customer service practices still show that they clearly are just not getting it. The merger bought them some time, but I don't see them making it long term.
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04-28-2010, 03:53 PM
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They kept calling and harrassing me even AFTER I renewed my service. I had to finally talk to a supervisor and tell him either stop calling me or I will CANCEL my service.
04-28-2010, 08:56 PM
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They're a kooky bunch, i had to terminate the radio from my old car after it changed hands, but also activated that of the G. They asked why, i said i sold the old car. Guess what? They spent the next 10 minutes asking if there's any way they can let me keep that activated... discounts, free months, etc...
Go figure.
Btw, unless someone else comes along, your choices for satellite radio is pretty slim... it's XM or XM (they've merged with Sirius).
Go figure.
Btw, unless someone else comes along, your choices for satellite radio is pretty slim... it's XM or XM (they've merged with Sirius).
04-28-2010, 09:28 PM
#13
It should be noted that if you have Sirius you can buy XM channels, and vice versa, so the geniuses have figured out how to make the two formats work together. I must have gone over this with them 5 times, thinking they didn't get it. In the end, it became obvious that their business model is to die a slow death.
By the way, never pay more than $77/year for either. Just tell them that's the deal you want, and they'll make it happen. I just did this with my wife's Sirius subscription a few months ago. Here's a good link to ongoing deals: http://www.avsforum.com/avs-vb/showt...=918633&page=6
Last edited by 15951; 04-28-2010 at 09:40 PM.
04-28-2010, 10:43 PM
#15
XM and Sirius have merged, but each company seemed to keep their dumbest management drones. My wife's truck has Sirius, and so I called to add service for the G, thinking I'd get a break for having multiple receivers in the same house. The carbon unit on the phone explained that the two services are not interchangeable, and so I would have to buy a whole new subscription in order to continue XM service in the G. I asked why I couldn't get the XM service and Siruis on the same account, seeing as how they are the SAME FRIGGIN COMPANY, and was told it just isn't possible.
It should be noted that if you have Sirius you can buy XM channels, and vice versa, so the geniuses have figured out how to make the two formats work together. I must have gone over this with them 5 times, thinking they didn't get it. In the end, it became obvious that their business model is to die a slow death.
It should be noted that if you have Sirius you can buy XM channels, and vice versa, so the geniuses have figured out how to make the two formats work together. I must have gone over this with them 5 times, thinking they didn't get it. In the end, it became obvious that their business model is to die a slow death.