Harassed by XM
04-28-2010, 11:41 PM
#18
God I hated people like you 5 years or so ago. I work for a major wireless telecom com that merged with another major telecom company. People couldn't understand why we couldn't just wave our magic wands and let them keep their old plans, equipment, etc. since we were the same company. Just because we're owned by the same company on paper doesn't magically make everything (billing systems for example) compatible. It's the same with XM/Sirius. If it was that easy, don't you think they would have already done it? Getting each other's channels is the easy part; the technology they both use is identical so it's just a matter of programming. Converting millions of subscribers from one billing system to another is not a simple task.
04-28-2010, 11:43 PM
#19
They absolutely get buyer information from the dealer and/or corporate. I have received at least two unsolicited letters from them since buying my car two months ago, and each requests my continued business with them after the three month trial period expires.
04-29-2010, 12:04 AM
#20
Registered User
I asked my salesmen about the XM when he was giving me my car tutorial after I bought it. He said the XM expires on its own if I let it lapse, but if I wanted to continue it, they would be sending me some information within a month or two.
So obviously the dealership gives them that information. You do call them if you want it -- they can't charge you for it or anything without you buying it first. But obviously they will contact you also. I only got one letter via snail mail, but I ended up subscribing after a month so maybe I would have gotten calls otherwise.
But like I said before, simply ask them to take you off their marketing list or not to call you by phone, and they will have to comply. If it doesn't work the first time, ask for a supervisor.
So obviously the dealership gives them that information. You do call them if you want it -- they can't charge you for it or anything without you buying it first. But obviously they will contact you also. I only got one letter via snail mail, but I ended up subscribing after a month so maybe I would have gotten calls otherwise.
But like I said before, simply ask them to take you off their marketing list or not to call you by phone, and they will have to comply. If it doesn't work the first time, ask for a supervisor.
04-29-2010, 12:42 AM
#21
Registered User
Join Date: Mar 2010
Location: los angeles
Posts: 91
Likes: 0
Received 0 Likes
on
0 Posts
They told me two month trial period...until i corrected him over the phone...shady bastards...and they did not even set up the navtraffic so i can't even tell if i like it or not...
those guys do not know how to run a business...im suprised XM was even able to get in position to acquire Sirius with their lousy business model.
those guys do not know how to run a business...im suprised XM was even able to get in position to acquire Sirius with their lousy business model.
04-29-2010, 10:52 AM
#23
Registered User
Join Date: Apr 2007
Posts: 3,507
Likes: 0
Received 0 Likes
on
0 Posts
Merging billing systems can be done overnight; it's the merging of the CUSTOMERS from each business unit that is difficult with government regulations and privacy acts. But like I said, nothing to worry about for much longer as these guys are toast.
