[Pratik]

Technician - IT

Location: Herndon, VA

Job Purpose:

To support the internal users via the corporate trouble ticket system. Accept and manage each request until completion.


Job Responsibilities:

• Monitor helpdesk software and respond to support requests.
• Active Directory account administration
• Cisco Call Manager administration
• Unity voicemail administration
• Procuring IT equipment when requested by management, and to replace usable parts like printer toner cartridges and maintenance kits.
• Adhere to the corporate asset management procedures
• Follow new hire and termination procedures

Job Knowledge/Skills:

• Microsoft Active Directory
• Citrix Metaframe XP administration
• Microsoft Exchange Administration
• Strong customer service and communication skills required

Education and Experience:

• MCSE preferred
• A+ Certification

· HS Diploma/College Preferred